Returns & Claims Policy

This policy applies exclusively to customers acting in the course of a trade, business, craft or profession.

Orders placed through alpbx.nl are intended for business customers only. Consumer cooling-off or withdrawal rights do not apply to transactions concluded strictly in a business capacity, except where mandatory law provides otherwise.

Inspection and notice of defects

The Buyer must inspect the goods immediately upon delivery.

Visible defects, shortages, transport damage or missing packages must be reported in writing within 5 business days after delivery.

Where applicable, transport damage should also be noted on the carrier's delivery document or proof of delivery.

Claims should include clear photographic evidence and the relevant order or delivery reference.

Hidden defects must be reported in writing within 14 days after discovery and, in any event, no later than 6 months after delivery.

Returns

Goods may only be returned after prior written approval from Alpinplast AG.

Unauthorized returns may be refused.

Approved returns must be sent in suitable original packaging and according to the return instructions provided by Alpinplast AG.

Non-defective goods are not automatically eligible for return.

If Alpinplast AG agrees to accept a discretionary commercial return, a restocking charge may apply.

Customized, specially configured or made-to-order goods may not be returnable.

Remedies

Where a valid claim is accepted, Alpinplast AG may, depending on the circumstances:

repair the affected product;

replace the affected product; or

issue a credit for the affected goods.

The appropriate remedy will be determined based on the nature of the claim and the applicable agreement.